Send the item back
You can return your order purchased online for a full 365 days. You can do this via our return portal.
The cost of using the label is 4,95 EUR which will be deducted from the amount refunded.
You need to use the 7-digit order number from your order confirmation email or find it on your invoice under your reference.
Make sure to pack the items safely and include a copy of the packing slip from the return portal.
We usually process return orders within 14 working days of receipt.
If you have ordered the wrong size and want to buy a new size, you must return the item and place a new order for the new size.
You cannot exercise the right to return by refusing to accept your packet or by failing to pick it up at the carrier.
Additional information
We have the right to request evidence that the product is shipped within the deadline.
Returned items should be in good and undamaged condition. If returned items show signs of damage or use beyond what is necessary to determine the nature and characteristics of the item, you are liable for the depreciation of the product value.
We estimate the possible value from a specific assessment of the returned item based on the following guidelines for depreciation in value:
- No signs of use and the product is in original packaging: 0%
- Missing hangtag: -50%
- Visible signs of use: - 90%
- Stains or otherwise damaged: -100%
A refund will be issued as soon as possible and in any event within 14 days of having received your return notice. However, we reserve the right to withhold payment until we have received the product for inspection, or until you have produced evidence that the product is returned, whichever comes first.
If you withdraw from the purchase in accordance with these conditions, we will refund the purchase price, assuming there is no impairment. Unless you have given us instructions to the contrary, we will make the refund using the same payment method that you used to make the original transaction.