Frequently asked questions

• Invoices and order confirmations

  Once you have completed your purchase, we will send an order confirmation to your email.

  We will send an invoice for your purchase once the order has been dispatched from our warehouse.

  🗣️ Remember to check your spam filter/folder, where these emails sometimes end up.

• Delivery times

  All orders are shipped from Denmark. Delivery times depends on your country:

  • Denmark is 1-2 weekdays.
    
  • Scandinavia and Northern Europe is 2-3 weekdays.
    (Unfortunately we do not deliver to Norway)
  • Southern Europe is 3-5 weekdays.

  Are you missing an order after these expected delivery dates please contact us here.

   

  We deliver to the following countries:

  Austria

  Belgium

  Bulgaria

  Croatia

  Czechia

  Denmark

  Estonia

  Finland

  France

  Germany

  Hungary

  Italy

  Latvia

  Lithuania

  Luxembourg

  Netherlands

  Poland

  Romania

  Slovakia

  Slovenia

   

• Delivery cost

  Delivery cost depends on your selected delivery type and country.

  Delivery is always free, when you buy for €59 or more.

  Shopping for less than €59 the shipping cost is €5.

  Depending on your country it is possible the get either home delivery or shop delivery.

• Returns policy - How to

  Send the item back
  You can return your order purchased online for a full 365 days. You can do this via our return portal.

   

  Lindbergh return portal

   

  The cost of using the label is 4,95 EUR which will be deducted from the amount refunded.

  You need to use the 7-digit order number from your order confirmation email or find it on your invoice under your reference.

   

  Make sure to pack the items safely and include a copy of the packing slip from the return portal.

   

  We usually process return orders within 14 working days of receipt.

  If you have ordered the wrong size and want to buy a new size, you must return the item and place a new order for the new size.

  You cannot exercise the right to return by refusing to accept your packet or by failing to pick it up at the carrier.

   

  Additional information

  We have the right to request evidence that the product is shipped within the deadline. 

  Returned items should be in good and undamaged condition. If returned items show signs of damage or use beyond what is necessary to determine the nature and characteristics of the item, you are liable for the depreciation of the product value.
  
  We estimate the possible value from a specific assessment of the returned item based on the following guidelines for depreciation in value:

  • No signs of use and the product is in original packaging: 0%
  • Missing hangtag: -50%
  • Visible signs of use: - 90%
  • Stains or otherwise damaged: -100%

  A refund will be issued as soon as possible and in any event within 14 days of having received your return notice. However, we reserve the right to withhold payment until we have received the product for inspection, or until you have produced evidence that the product is returned, whichever comes first.

  If you withdraw from the purchase in accordance with these conditions, we will refund the purchase price, assuming there is no impairment. Unless you have given us instructions to the contrary, we will make the refund using the same payment method that you used to make the original transaction.

• Rules for returns

  At Lindbergh, we offer a 365-day return service.

  The right of return starts from the day you received the item. You can exchange all items, including those on sale.

  You cannot exchange items for a new size or color if you choose to return them. Simply return the item and place a new order. You will be refunded for the items returned.